Privacy Policy

Introduction

Welcome to Gladdy. We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using Gladdy, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect information that you provide directly to us, including:

Contact Information: When you submit a contact form, we collect your name, email address, and any message content you provide.
Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, pages visited, time spent on pages, and referring website.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To respond to your inquiries and provide customer support
To send you information about events and updates related to Gladstone, Queensland
To analyse usage patterns and improve user experience
To detect, prevent, and address technical issues and security concerns
To comply with legal obligations and enforce our terms of service

Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your data is stored securely on servers located in Australia and is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Third-Party Services

Our website may use third-party services to enhance functionality and analyse usage. These services may collect information about your use of our website:

Analytics Services: We may use analytics services like Google Analytics to understand how users interact with our website. These services may use cookies and similar technologies.
Hosting Providers: Our website is hosted by third-party service providers who have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

We do not control these third-party services and are not responsible for their privacy practices. We encourage you to review their privacy policies.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Improve website performance and functionality
Provide personalised content and recommendations

You can control cookie settings through your browser. Disabling cookies may affect your ability to use certain features of our website.

Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you
Correction: You can request that we correct any inaccurate or incomplete information
Deletion: You can request that we delete your personal information, subject to certain legal exceptions
Opt-Out: You can opt out of receiving marketing communications from us at any time
Data Portability: You can request a copy of your personal information in a portable format

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: Use our contact form

Location: Gladstone, Queensland, Australia

Privacy Compliance

This Privacy Policy is designed to comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). If you have a complaint about how we have handled your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).